Warranty Policy

Warranty Policy

All Nelydia Jewels items has a warranty period of 30 DAYS from the date of purchase.

Our warranty covers materials and manufacturing defects.

A copy of the original receipt is required for proof of purchase.

This warranty DOES NOT COVER damage resulting from, in the opinion of Nelydia Jewels, improper handling, lack of care, inappropriate use, accidents, modification, attempted repair, negligence, failure to follow the advice provided by our authorized salesperson, normal wear and tear.

Return & Exchange Policy

If you would like to EXCHANGE your jewelry, you may do so within 7 DAYS after your purchase date.

These items must not be worn, in its original packaging and in a saleable condition.

Kindly return the item(s) to our boutique with the original receipt. Our sales assistant will assist you.

In case of replacement, Nelydia Jewels cannot guarantee that you will receive the exact same design. It is subject to availability. If your chosen size is not available, a comparable jewelry of equal value will be substituted. But if the value of the exchanged jewelry is higher, you are required to top up the difference in value.

Due to hygienic reason, we are sorry that we could not accept earrings for return or exchange.

Exchanges and store credit are NOT allowed for a change of mind.